Support Overview

XDAM provides passionately dedicated Enterprise Support, ensuring that your deployment of XDAM is a great success, and a great experience!

  • Lead by the Best (XDAM’s support staff is lead by 3 former Sony Sr Support and Project Managers. Recognized by the president of Sony for outstanding achievement, they are now here at X-DAM to help your team.
  • Responsive (Our team is always available. And they will do whatever is needed, to ensure your XDAM deployment is a success)
  • Personal (We develop a personal working relationship (partnership) with our clients. We are not hidden behind support-tickets. We partner with you, to help you achieve your Asset Management goals.
 

Support Resources

XDAM has a simple, modern and effective way to provide you with the support you need, so you can get back to the work you want to do.

  • SmartSheet (X-DAM has done away with the traditional “support ticket” favoring a “Smartsheet” approach.  all issues are tracked with transparency giving you clear insight and tracking)
  • Weekly Meetings (Weekly meetings are setup as we map out your X-DAM needs. After launch, we continue those meetings transitioning into training sessions for your team. And remain 100% available, as needed)
  • Triage (X-DAM support uses a 3 tier “Triage” approach to any issues reported in order to maximize efficiency to resolve issues based on urgency levels)
  • 100% available (There is no cloaking behind email, we are available by Phone, email and screenshare to understand and define issues, live, through XDAM’s “Live Support Lounge”)
 

 

Support Contact Info

  • Phone: 888-552-1288
  • Email: support@xdam.com

XDAM provides this and more. Solutions for any industry.

The XDAM is an Enterprise Class, Digital Asset Management System, with a wide range of features that empower and expedite asset workflows, from pre-production to archive and beyond.

CONTACT US NOW
 XDAM - Digital Asset Management support