XDAM provides passionately dedicated Enterprise Support, ensuring that your deployment of XDAM is a great success, and a great experience!
Lead by the Best (XDAM’s support staff is lead by 3 former Sony Sr Support and Project Managers. Recognized by the president of Sony for outstanding achievement, they are now here at X-DAM to help your team.
Responsive (Our team is always available. And they will do whatever is needed, to ensure your XDAM deployment is a success)
Personal(We develop a personal working relationship (partnership) with our clients. We are not hidden behind support-tickets. We partner with you, to help you achieve your Asset Management goals.
XDAM has a simple, modern and effective way to provide you with the support you need, so you can get back to the work you want to do.
SmartSheet (X-DAM has done away with the traditional “support ticket” favoring a “Smartsheet” approach. all issues are tracked with transparency giving you clear insight and tracking)
Weekly Meetings(Weekly meetings are setup as we map out your X-DAM needs. After launch, we continue those meetings transitioning into training sessions for your team. And remain 100% available, as needed)
Triage(X-DAM support uses a 3 tier “Triage” approach to any issues reported in order to maximize efficiency to resolve issues based on urgency levels)
100% available (There is no cloaking behind email, we are available by Phone, email and screenshare to understand and define issues, live, through XDAM’s “Live Support Lounge”)
Support Contact Info
XDAM provides this and more. Solutions for any industry.
The XDAM is an Enterprise Class, Digital Asset Management System, with a wide range of features that empower and expedite asset workflows, from pre-production to archive and beyond.